||6 minute read|| Growing numbers of companies are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and stronger employee and customer loyalty. In the effort to transform customer journeys and refine direct interactions with clients, however, many companies overlook the need to engage the whole organisation, including its support functions, in a customer-centric transformation.
||7 minute read || In recent years, customer experience (CX) has emerged as a major differentiator for large companies. Research indicates that for every 10-percentage-point uptick in customer satisfaction, a company can increase revenues 2 percent to 3 percent. Four pillars of great customer-experience are…
|| 9 minute read ||
An article with very strong alignment to issues facing Aged, Community and Disability service providers.