• People. Strategy. Partnership.

WHEN THE CUSTOMER EXPERIENCE STARTS AT HOME

||6 minute read|| Growing numbers of companies are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and stronger employee and customer loyalty. In the effort to transform customer journeys and refine direct interactions with clients, however, many companies overlook the need to engage the whole organisation, including its support functions, in a customer-centric transformation.