• People. Strategy. Partnership.

WHEN THE CUSTOMER EXPERIENCE STARTS AT HOME

||6 minute read|| Growing numbers of companies are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and stronger employee and customer loyalty. In the effort to transform customer journeys and refine direct interactions with clients, however, many companies overlook the need to engage the whole organisation, including its support functions, in a customer-centric transformation.

The fastest way to identify frontline care talent

|| 3 minute read || An empowered consumer environment presents a unique opportunity for organisations in the sector, particularly those that are nimble, innovative and able to consistently identify the right frontline staff. How this is done, ironically enough, can be explained by how Donald Trump stunned the world by becoming the 45th President of the United States of America.